📜 Terms of Service

Effective Date: July 13, 2025

Last Updated: July 13, 2025

Welcome to ZapDM! These Terms of Service ("Terms") govern your access to and use of the https://zapdm.io website and its associated services, features, and tools (collectively, the "Service"). By creating an account or using ZapDM, you agree to be bound by these Terms.

If you do not agree with these Terms, do not use the Service.

  1. Description of Service

    ZapDM is a platform that helps users automate Instagram DMs and comment replies using custom workflows and AI-generated responses (ZapAI).

    ZapDM is not affiliated with Meta or Instagram.

  2. Eligibility
    • Be at least 13 years old (16 in EU jurisdictions)
    • Have the legal authority to enter into these Terms
    • Use Instagram in compliance with its Terms of Use and community guidelines
  3. Account Registration

    You must register an account to use the Service. You're responsible for:

    • Providing accurate and complete information
    • Maintaining the confidentiality of your account and password
    • All activities that occur under your account

    We may suspend or terminate your account if we suspect fraud, misuse, or violation of these Terms.

  4. Use of the Service

    You agree not to:

    • Violate Instagram's API limits or community rules
    • Use ZapDM to send spam, harassment, or unsolicited messages
    • Scrape, clone, or reverse engineer any part of the platform
    • Attempt to bypass rate limits or DM quotas

    We reserve the right to suspend or delete accounts that violate this clause, without notice or refund.

  5. AI and Automation Limits

    ZapDM includes access to ZapAI, powered by third-party models (e.g., OpenAI). AI usage is measured in Ions (1 Ion = 1 conversation up to 20 messages or 24 hours, whichever is first).

    You may not:

    • Use ZapAI to impersonate, deceive, or generate misinformation
    • Rely on AI responses as legal, medical, or financial advice

    ZapDM is not responsible for AI-generated content or its accuracy.

  6. Plans and Billing

    ZapDM offers:

    • Free and paid monthly subscription plans
    • Lifetime deals (LTD) with limited usage caps

    By subscribing or purchasing a plan:

    • You agree to the pricing and limits displayed at the time of purchase
    • You are responsible for payment of applicable taxes
    • Subscription renewals occur automatically unless canceled

    All payments are processed by trusted third-party platforms (e.g., Stripe, Dodo Payments). We do not store your payment info directly.

  7. Refund Policy

    We offer a 7-day refund for new purchases (except LTDs or where explicitly mentioned as non-refundable). For any refund request, contact us at: contact@zapdm.io

    We reserve the right to deny refunds for abuse or excessive usage within the refund window.

  8. Lifetime Access Policy

    Lifetime access refers to access to the Service for as long as:

    • The user holds an active account
    • ZapDM remains in operation

    ZapDM reserves the right to:

    • Modify or enforce fair usage limits (especially for AI usage)
    • Retire or replace features due to technological or business reasons

    Lifetime access does not guarantee permanent feature availability.

  9. Intellectual Property

    All content, designs, logos, branding, and source code on ZapDM are the property of ZapDM and its creators.

    You may not:

    • Reuse, copy, or distribute any part of ZapDM without written permission
    • Use our name, logo, or materials for commercial purposes
  10. Termination

    We reserve the right to suspend or terminate your access if:

    • You breach these Terms
    • You use the service to violate laws or platform rules
    • Required by Instagram or law enforcement

    Termination may result in deletion of data and no access to your content or limits.

  11. Disclaimers

    ZapDM is provided "as is" without warranties of any kind.

    We do not guarantee success, growth, engagement, or compatibility with future Instagram changes.

    ZapDM is not liable for:

    • Actions taken on your Instagram account
    • AI-generated errors or content
    • Downtime or feature loss due to third-party API changes
  12. Limitation of Liability

    To the maximum extent permitted by law, ZapDM shall not be liable for:

    • Any indirect, incidental, or consequential damages
    • Loss of profits, data, or goodwill
    • Account restrictions, bans, or suspensions from Instagram

    Our total liability in any circumstance shall not exceed the amount you paid us in the past 6 months.

  13. Changes to Terms

    We may update these Terms from time to time. Significant changes will be notified via email or in-app notifications.

    Your continued use of the platform after changes constitutes acceptance of the updated Terms.

  14. Contact

    📧 contact@zapdm.io

Have questions? Chat with us!